Treating Customers Fairly
This is an elaboration of principle 6 (one of the principles of business) and this is at the very heart of FCA regulation as they are consumer centric. As a responsible and cultured business. You will of course wish to treat your customers fairly. But this regulator requirements specifically sets out the way in which the regulator will monitor 6 desired outcomes, what you need to do to comply and the way in which this will assist with the development of both legal business and your employees.